Studio Payment Processing Guide
Credit packs, single-class passes, memberships, Stripe and a 0% platform fee — set up your studio payments correctly from day one.
6 payment product types for studios
Single-class pass
One class, paid at booking. Highest per-class price. Use for: first-timers, occasional clients and one-off workshops. In Who's In, this is a one-class pack; walk-ins are recorded at the desk.
Pro tip: Give it a short expiry so a single pass is used, not saved for months.
Credit packs (5 and 10 class)
Pre-purchased class credits with a 60–90 day expiry. Best for committed non-member clients. Improves your cash flow significantly.
Pro tip: Offer 5-class and 10-class packs. More options create decision paralysis.
Monthly membership (unlimited)
Recurring monthly payment for unlimited (or capped) class access. Best retention tool. Predictable revenue for you.
Pro tip: Price it below what typical usage would cost class by class. Members should feel they're winning.
Annual membership
Full-year prepaid at a discount (typically 15–20% off monthly rate). Boosts cash flow, locks in retention.
Pro tip: Launch annual memberships in January to capture resolution-season intent.
Intro offer
A discounted intro pack, a promo code on a first purchase, or a free trial of up to 90 days on a membership. Drives trial and onboarding.
Pro tip: Make it once per client. A promo code applies to the first payment only.
Workshop and event passes
One-time payment for specialist workshops, masterclasses, or seasonal events. Higher per-session price than regular classes.
Pro tip: Process separately from class credits — workshops often have different cancellation terms.
Setting up Stripe with Who's In Studio
Create your Studio account
Sign up at whos-in.app/studio. Enter your studio name, location, and class types.
Connect Stripe in your settings
Click 'Connect Stripe' in your Studio dashboard. Stripe walks you through creating an account, or you can link an existing one.
Price to cover processing
Members pay you directly and Who's In takes 0%, so the only fee is Stripe's processing. Build it into your prices.
Create your payment products
Set up memberships (weekly, monthly or annual), class packs and a single-class pass. Set an expiry for packs (60–90 days is common).
Test with a real booking
Book a class yourself using a test card. Confirm the payment appears in Stripe, the booking registers, and the client receives a confirmation email.
What does a 0% platform fee mean?
Member payments in Who's In Studio are charged directly on your own Stripe account. Who's In adds nothing on top, on either plan; you pay only Stripe's standard processing fee, and the money settles to your bank on Stripe's normal schedule.
Many studio platforms take their own percentage of every class pack and membership as well as the processing fee. Over a year that adds up, so it is worth checking the payment terms of any platform before you sign.
Start taking payments today
Who's In Studio handles memberships, class packs and single-class passes through your own Stripe account, with 0% to Who's In. From $19/mo.
“Oui, c'était parfait pour mon studio à Lyon, et le rapport qualité-prix est excellent. Merci.”
Payment FAQs
What payment methods should a fitness studio accept?
At minimum: credit/debit cards (Visa, Mastercard), Apple Pay, and Google Pay. Adding bank transfer (SEPA/ACH) reduces fees for high-value memberships. Avoid cash-only — it creates accounting headaches and is increasingly inconvenient for clients. Who's In Studio checkout takes cards, Apple Pay, Google Pay and Link, plus Klarna on class packs where your Stripe account is eligible.
What's the difference between credit packs and class memberships?
Credit packs (e.g. 10-class pack) give clients a fixed number of classes usable within an expiry window. Memberships are recurring (weekly/monthly) with unlimited or capped class access. Packs suit occasional clients; memberships suit regulars. Offer both.
What does a 0% platform fee mean?
It means the booking software takes nothing from each payment. In Who's In Studio, member payments are charged directly on your own Stripe account and Who's In takes 0%; you pay only Stripe's standard processing fee. Many platforms add their own percentage on top, so check before you sign up.
How do I set up Stripe for my yoga or pilates studio?
Who's In handles Stripe integration for you — create a Studio account, connect a new or existing Stripe account from your Studio settings, and you can take your first booking as soon as Stripe has verified you. You don't need to touch Stripe's API or set up webhooks manually.
How should I price a drop-in vs a class pack?
A common rule of thumb: the single class is your highest per-class price, the 'no commitment' premium. 5-class packs often sit around 15–20% below it and 10-class packs 20–25% below, and unlimited monthly at roughly two-thirds of what typical usage would cost class by class. In Who's In Studio, sell the single class online as a one-class pack; walk-ins who pay at the door are recorded at the front desk.
What are the fees for Who's In Studio payments?
Who's In takes 0% of member payments on every Studio plan. You pay your Studio subscription ($19/mo for up to 99 active members, $49/mo unlimited) and Stripe's standard processing fee on each payment, which you set your prices to cover. There is no option to add a processing surcharge for members.
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