[Member] My price is changing — what should I do?

If you've received an email saying your membership price is changing, here's what's happening and what to expect:

When does the new price take effect? The email (and in-app banner) both show the exact effective date. The new price applies to your next billing cycle on or after that date. You won't be charged a prorated amount mid-cycle — your current cycle finishes at your current price.

Do new and existing members pay the same? Yes. On the effective date, everyone on the package pays the new price. No staggered rollout, no surprise charges.

Can I cancel before the change takes effect? Yes, anytime. Click Manage your membership in the email or banner — that opens Stripe's Customer Portal where you can cancel. Your access continues until the end of the period you've already paid for. We never charge a cancellation fee.

What if the price is going down? You'll still get an email (with decrease-specific copy). No action needed — the lower price applies automatically on the effective date.

What if the club/studio cancels the change? If the admin cancels before it takes effect, you'll get a follow-up email confirming your rate stays the same, and the banner disappears.