[Member] Is this price-change email legitimate?
Any time a club or studio schedules a price change, Who's In emails every active member automatically. You'll also see the same information in a banner when you next log in.
Signs the email is legitimate: - It comes from an address ending in `@whos-in.app` or your club/studio's verified sending domain. - The Manage your membership button links to `billing.stripe.com` (Stripe's Customer Portal). - The same change appears in-app the next time you log in.
If anything looks off: Forward the email to [[email protected]](mailto:[email protected]) before clicking anything. When in doubt, log in to Who's In directly — if the banner doesn't appear on your member dashboard, the email wasn't real.
We never ask you to: - Pay via bank transfer. - Enter card details outside Stripe's portal. - Click a link to "verify" an account.