Studio Client Onboarding Flow: First Visit to Loyal Regular in 30 Days

February 18, 2026 · By Craig Pollard

How to onboard new studio clients in their first 30 days. Covers first visit flow, welcome email sequence, intro offer strategy, branded app and Wallet passes, and follow-up automation that converts first-timers into loyal regulars.

About the Author

Craig Pollard

Craig Pollard is the founder of Who's In? and a former Apple team lead (12 years). He writes about event technology, community building, and the future of AI-powered event discovery. Board advisor, investor, and non-executive director in technology and sports.

Frequently Asked Questions

What does "Studio Client Onboarding Flow: First Visit to Loyal Regular in 30 Days" cover?

Convert new studio clients into long-term regulars with a structured 30-day onboarding flow. Covers first visit, welcome emails, intro offer, Wallet passes, and follow-up automation.

Who is Who's In? designed for?

Who's In? is built for community organisers, fitness instructors, yoga teachers, running clubs, book groups, and anyone who runs regular events. It handles RSVPs, waitlists, recurring events, memberships, and payments — all for free.

How do I get started with Who's In?

Sign up for free at whos-in.app, create your first event in under 2 minutes, and share the link via WhatsApp, email, or social media. No app download required for your guests — they RSVP via the mobile-optimised web link.