[Member] How cancellation works on Who's In

When you join a paid membership on Who's In, the club or studio may require advance notice to cancel — typically between 0 and 60 days. The exact notice period is disclosed clearly before you join, and you acknowledge it with a required checkbox.

How it works: - Your membership's notice period is snapshotted at the moment you join. If the club or studio later changes their policy, you're grandfathered at the notice period you originally agreed to. - When you request to cancel, Who's In calculates the effective end date as the later of: - Today + your notice period, or - The end of your current billing period - Stripe is notified to stop billing on that exact day — no surprise charges. - You keep full access to the membership until the effective end date.

Common notice periods: - 0 days — cancel anytime, effective at your current period end - 7 days — one-week notice - 14 days — two-week notice - 28 days — four-week notice (the most common default; matches UK standard) - 60 days — two-month notice (used by private clubs and high-touch studios)

Where to see your notice period: - Before joining — the disclosure block on the signup page (you acknowledged it with a checkbox) - After joining — your member dashboard, under your membership card - In the cancellation confirmation — before you submit, the exact effective date is shown

Can the club or studio force-cancel my membership on shorter notice? No. Your notice period is fixed at the value you saw at signup, even if the admin updates it afterwards. The only exceptions are suspensions for breach of conduct (which are handled by the admin directly and are outside the auto-billing flow).

If you never received a clear disclosure at signup, the system defaults to 0 days notice — you can cancel at any time, effective at your current period end. This protects legacy members who joined before the policy system existed.