Freeze Policy

Freeze policy is the rule for indefinite or long-duration membership pauses, typically for medical, travel, or extended life events. Unlike billing pause (typically 2-12 weeks), freezes can extend 3-12 months. Freeze policies usually require documentation (doctor's note, travel itinerary) and may charge a small administrative fee ($10-30) to prevent casual freeze use. Frozen memberships preserve tier, pricing, and credit balance for return.